Refund policy
Return & Refund Policy
At Gharwa Store, we strive to deliver fresh, authentic, and high-quality products. If you experience any issues with your order, we're here to help.
Return Eligibility
We offer a 3-day return window from the date you receive your order. To request a return, please contact us within 3 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase (order confirmation, receipt, or invoice).
To initiate a return, please email us at: Email: raorgofoods@gmail.com
Return Address:
Flat No. 1479, Raspberry, Sahara Garden City
Adityapur, Jamshedpur
Jharkhand – 831014, India
Please note that returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect product
Please contact us within 24 hours of delivery with photographs of the product and packaging. We will review the issue and provide an appropriate resolution, including replacement or refund where applicable.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:
- Food and other perishable products
- Customized or personalized orders
- Personal care products
- Sale or discounted items
- Gift cards
If you have questions regarding a specific product, please contact us before placing your order.
Exchanges
We currently do not offer direct product exchanges.
If your return is approved, you may place a new order for the desired product separately.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 3 days of receiving it, without providing a reason.
Returned items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at: raorgofoods@gmail.com
Contact Us
For any questions regarding returns, refunds, or order-related concerns, please contact:
Gharwa Store
📧 raorgofoods@gmail.com
Gharwa Store – Ghar Se Door, Ghar Ka Swad.