Terms of service

Last Updated: June 2026

OVERVIEW

Welcome to Gharwa Store.

Gharwa Store is a brand owned and operated by Ra-Orgo Foods Pvt. Ltd. Throughout these Terms of Service, the terms "Gharwa Store", "Ra-Orgo Foods Pvt. Ltd.", "we", "us", and "our" refer to Ra-Orgo Foods Pvt. Ltd., including its subsidiaries, affiliates, employees, and authorized representatives.

Gharwa Store operates this website and online store, including all information, content, products, services, tools, and features available through the website (collectively, the "Services").

By accessing our website, purchasing products, or using any part of our Services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not access or use our Services.

1. ELIGIBILITY

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information provided by you is accurate, complete, and current.
  • You will use our services only for lawful purposes.

 

2. PRODUCTS AND SERVICES

Gharwa Store offers homemade food products, traditional snacks, pickles, sweets, organic products, and other household items.

We make every effort to accurately display product descriptions, images, ingredients, and prices. However:

  • Product colors and packaging may vary slightly from displayed images.
  • Handmade products may have natural variations.
  • Product availability may change without notice.

We reserve the right to discontinue or modify any product at any time.

 

3. ORDERS AND ACCEPTANCE

When you place an order, it constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors, stock shortages, suspected fraud, or other reasons.

An order is considered confirmed only after payment has been successfully received and an order confirmation has been sent.

 

4. PRICING AND PAYMENT

All prices are listed in Indian Rupees (INR).

Prices may change without prior notice.

We accept payments through authorized payment gateways and methods available on our website.

You agree that:

  • Payment information provided is accurate.
  • You are authorized to use the selected payment method.
  • Applicable taxes, shipping charges, and fees will be paid by you.

 

5. SHIPPING AND DELIVERY

We deliver across India through third-party logistics partners.

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Natural disasters
  • Government restrictions

Risk of loss and ownership transfers to the customer upon successful delivery.

 

6. RETURN, REFUND AND REPLACEMENT

Food products, homemade products, and perishable goods are generally non-returnable.

Replacement or refund requests may be considered if:

  • Wrong product is delivered.
  • Product is damaged during transit.
  • Product is spoiled upon delivery.

Customers must report issues within 24 hours of delivery with photographs and order details.

Refunds, if approved, will be processed to the original payment method within 7–10 business days.

 

7. USER ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials.

You agree not to:

  • Share account access with others.
  • Impersonate another person.
  • Use false information.
  • Attempt unauthorized access to our systems.

We reserve the right to suspend or terminate accounts violating these Terms.

 

8. INTELLECTUAL PROPERTY

All content on Gharwa Store, including:

  • Logos
  • Product photographs
  • Text
  • Graphics
  • Designs
  • Videos
  • Brand names

is the exclusive property of Gharwa Store and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

 

9. CUSTOMER REVIEWS AND FEEDBACK

By submitting reviews, comments, suggestions, photographs, or other content, you grant Gharwa Store a non-exclusive, royalty-free, perpetual right to use, reproduce, modify, and publish such content for promotional and business purposes.

We reserve the right to remove inappropriate, offensive, misleading, or unlawful content.

 

10. PROHIBITED ACTIVITIES

Users may not:

  • Violate any law or regulation.
  • Submit false information.
  • Upload malicious software or viruses.
  • Interfere with website operations.
  • Attempt unauthorized access to systems.
  • Use automated tools to scrape data without permission.

Violation may result in account termination and legal action.

 

11. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by third parties

Use of third-party services is at your own risk.

 

12. DISCLAIMER OF WARRANTIES

All products and services are provided on an "As Is" and "As Available" basis.

We do not guarantee:

  • Uninterrupted website operation
  • Error-free services
  • Continuous availability of products

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

 

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Gharwa Store shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

arising from use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

 

14. PRIVACY

Your use of our services is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in our Privacy Policy.

 

15. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Jamshedpur, Jharkhand.

 

16. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on our website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

 

17. CONTACT INFORMATION

Legal Entity: Ra-Orgo Foods Pvt. Ltd.

Brand Name: Gharwa Store

Registered Address:
Flat No. 1479, Raspberry Block
Sahara Garden City
Adityapur, Jamshedpur
Jharkhand – 831014
India

Email: raorgofoods@gmail.com

Phone: +91 7992374638

For any questions regarding these Terms of Service, please contact us using the above details.